SIKPCs LLC — Local PC Service Agreement

This Service Agreement is entered into between SIKPCs LLC ("Provider") and the customer identified below ("Customer").

Customer name:  

Service address:  

Phone:  

Email:  

Provider will perform in-home PC consulting, white-glove setup, and repair services per the selected tier. For new setups, Provider sources a pre-built PC from Micro Center based on Customer needs, refurbishes and tunes the system, delivers it to the service address, and performs in-home integration. For existing systems, Provider performs agreed tune-up, repair, upgrade consultation, or data migration to a new system.

Selected tier (Level 1, 2, or 3):  

PC model / SKU:  

PC hardware cost is passed through at Micro Center's price plus the selected service tier fees.

Level 1: $350 one-time service fee + $2.12 per mile delivery. Level 2: $199/year subscription (requires Level 1 service fee for new setups). Level 3: $449/year subscription (includes all Level 2 benefits plus VIP additions — not stacked with a separate Level 2 subscription).

Scheduled visits (24+ hours notice): $75/hr. Emergency in-person: $50 call-out + $50/hr. Emergency remote: $25 + $25/hr. Data migration from an existing PC to a new setup: $100 flat fee when requested.

Mileage is calculated from Provider's shop in Dingmans Ferry, PA to the service address and billed on the final invoice.

Included benefits apply per subscription year (12 months from renewal date). Unused benefits do not roll over unless Provider agrees otherwise in writing.

Level 1 — White Glove ($350 one-time service fee)

• White-glove delivery and in-home integration included in the one-time service fee: physical setup at Customer's desk including power, display, keyboard, mouse, and other agreed peripherals, plus a first-use walkthrough.
• Basic remote support for non-emergency questions. Provider targets response within 2 business days.
• No included emergency remote calls, annual health checks, or follow-up in-home visits.
• Additional service billed at published rates: scheduled visits $75/hr (24+ hr notice), emergency remote $25 + $25/hr, emergency in-person $50 call-out + $50/hr.

Level 2 — Protected ($199/year subscription + $350 one-time service fee)

• Three (3) emergency remote calls per subscription year. Maximum 60 minutes per call. For urgent issues that prevent normal use of the PC.
• One (1) annual 30-minute remote health check per subscription year (scheduled in advance).
• Priority scheduling over non-subscribers for remote and scheduled work.
• Ongoing protection plan: labor for covered service issues while subscribed. Hardware remains on manufacturer warranty.
• Emergency remotes beyond the included 3 billed at $25 call fee + $25/hr. In-home visits billed at $75/hr (24+ hr notice).

Level 3 — VIP ($449/year subscription + $350 one-time service fee)

• All Level 2 benefits included in the subscription year.
• One (1) scheduled in-home visit per subscription year. Maximum 1 hour on-site. Requires 24+ hours notice. Does not include parts.
• 24/7 priority text support with same-day callback goal (best-effort; not a guaranteed SLA). In-person dispatch outside the included visit billed at standard rates unless emergency rates apply.
• Up to six (6) emergency remote calls per subscription year total (upgrade from Level 2's three). Maximum 60 minutes per call. For urgent issues only.
• Additional in-home time beyond 1 hour billed at $75/hr. Emergency remotes beyond 6 billed at $25 call fee + $25/hr.

Fair use

Emergency remote calls are for urgent problems that materially prevent normal use of the PC. Provider may decline or bill at standard rates for requests that are not urgent, repeat the same unresolved issue without following prior guidance, or require extensive research, data recovery, or reinstallation beyond reasonable remote scope.

Provider may review usage patterns to determine fair use. Excessive frequency, abnormally long sessions, or misuse of 24/7 priority access may result in billing at published rates, required tier change, or suspension of subscription benefits until the next renewal period.

Included benefits reset on each subscription renewal date. Cancelling a subscription ends included benefits at the end of the current paid period.

Protection plans cover labor for covered service issues while the Customer's Level 2 or Level 3 subscription is active. Hardware manufacturer warranties remain with the original manufacturer.

Protection does not cover physical damage, liquid damage, theft, or issues caused by unauthorized third-party modifications.

A deposit may be required before PC pickup or bench work begins. The remaining balance for hardware and the one-time service fee is due upon delivery or completion unless otherwise agreed in writing. Level 2 and Level 3 annual subscriptions are billed yearly and renew until cancelled. Included benefits and fair-use limits are defined in Section 4. Late payments may pause support coverage.

Provider exercises reasonable care during transport, refurbishment, and setup. Customer is responsible for backing up data before service.

Provider liability is limited to fees paid for the specific service giving rise to the claim, except where prohibited by law.

Cancellations with less than 24 hours notice before a scheduled in-home visit may incur a $50 trip fee. Deposits on ordered hardware may be non-refundable once purchased.